Refund Policy

Effective Date: 1/29/2026

Jacksonville Indoor Recreation Center (“JIRC”) maintains a strict refund policy to ensure fairness, consistency, and operational stability. This Refund Policy applies to all purchases made through our website, point-of-sale (POS) system, mobile checkout, or in person.

This policy also applies to all affiliated programs and brands, including Jacksonville Futsal Academy (JFA) and ENC Futsal.

No Refunds – All Sales Are Final

All sales are final.
We do not offer refunds for any reason, including but not limited to:

Missed sessions, no-shows, or late arrivals
Schedule conflicts or personal circumstances
Weather conditions (unless otherwise stated in writing)
Illness, injury, or medical issues
Voluntary withdrawal from a program or event
Dissatisfaction after purchase
Failure to review program details, expiration dates, or policies

This applies to all programs, passes, memberships, training sessions, leagues, camps, events, rentals, and retail purchases.

No Refunds for Expired or Unused Programs

Many programs, passes, and packages include expiration dates
Expiration periods vary by program and are disclosed at the time of purchase
It is the buyer’s responsibility to review and track expiration dates
Unused or expired sessions are forfeited
Expired programs are not eligible for refunds, credits, or extensions

No Refunds for Cancellations or Rescheduling

We do not offer refunds for cancellations or reschedule requests
Reschedules are permitted only in non-typical circumstances, require advance approval by management, and are not guaranteed
Approved reschedules do not create eligibility for a refund

Payments & Processing Clarification

All payments are processed and initially received by Jacksonville Indoor Recreation Center, even when services are provided under Jacksonville Futsal Academy or ENC Futsal.

Internal allocation of payments does not affect refund eligibility
Refunds will not be issued based on which entity ultimately provides the service

Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute does not override this Refund Policy.

Customers are encouraged to contact us directly with questions before disputing charges
Unauthorized or invalid chargebacks may result in loss of future participation privileges

Manager-Approved Exceptions

Refunds may be considered only in rare, non-typical circumstances and only with written approval from management.

Approval is at the sole discretion of management
No verbal approvals are valid
Approval of one exception does not establish precedent for future refunds

Policy Acknowledgment

By completing a purchase through our POS system or website, you acknowledge that you have reviewed and agree to this Refund Policy. Completion of checkout constitutes acceptance of this policy, whether or not a physical signature is obtained.

Contact Information

For questions regarding this Refund Policy, please contact:

Jacksonville Indoor Recreation Center
210 Ellis Blvd
Jacksonville, NC 28540
Email: JacksonvilleIndoor@gmail.com
Phone: 910-376-1242